Privacy Policy

About us: PT SET BIU RAM is the developer and operator of the Arkee application. We are deeply committed to respecting and safeguarding your personal privacy. This Privacy Policy explains our practices regarding the collection, utilization, and protection of your personal data when you interact with our products and services.In this Privacy Policy, "personal information" means information that, alone or in combination with other information held by Arkee, can directly or indirectly identify an individual, unless applicable laws in your jurisdiction specify otherwise. We will use your personal information strictly in accordance with this Privacy Policy. Where appropriate, personal information also includes sensitive personal data as classified under applicable law.

How can we help you? If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our support team directly at admin@setbiuram.com.

1. What information do we collect about you?

We collect information to provide, improve, and protect our Services. The categories of information we gather include:

a. Information you provide to us

• Account information: If you register an account, we collect your email address, password, and profile details (such as your nickname).
• Correspondence: When you contact our support team or engage with us via email, we collect the records and contents of those communications.
• User Content: This includes the bookmarks you save, the history you choose to sync, and the specific prompts or texts you input into our AI Tool Box features.
• Cloud Collection: When you use the “Cloud” feature in Arkee to save a video, article, or webpage, we store the link (URL), title, thumbnail, and any folder or tag you assign. This allows you to view your saved items in a storage‑style interface.

b. Information we collect automatically

• Usage Information: We monitor your activity on Arkee, such as the search terms you enter, the video resources you access, the duration of your sessions, and the specific features (like AI summary or extraction) that you utilize.
• Device Information: We gather data from and about the device you use to access Arkee, including IP address, hardware model, operating system version, unique device identifiers (UUID), and mobile network information.
• Log Information: Whenever you use the app, we automatically generate log files. These include device event information such as crashes, system activity, and the date/time of your requests.
• Location Information: We may collect information about your general location (e.g., based on your IP address) to provide localized search results or content.
• Advertising Identifiers: With your consent, we may collect Google Advertising ID (GAID) or Apple ID for Advertising (IDFA) to deliver personalized ads and measure ad effectiveness.
• Crash and Performance Data: We collect stack traces, crash logs, and performance metrics (e.g., memory usage, CPU load) through third-party analytics SDKs (e.g., Firebase Crashlytics) to improve app stability.

c. Information from other sources

• If you link your Arkee account to third-party services (such as signing in via Google), we receive information from those services to facilitate the login and account synchronization process.

2. How do we use your information?

We process your information for the following specific purposes:

• To provide and maintain our Services: We use your data to power our search engine, facilitate the aggregation and playback of video resources, and operate the AI Tool Box.
• To improve and personalize the Services: By analyzing your usage patterns (such as movie search trends), we can refine our recommendation algorithms and the effectiveness of our video sniffing technology.
• To communicate with you: We use your contact information to send you technical notices, security alerts, and administrative messages, as well as to respond to your feedback.
• To protect our Services and users: We use information to monitor for and investigate fraudulent transactions, unauthorized access, or other illegal activities to ensure the security of Arkee.
• To comply with legal obligations: We may process your data as required by applicable laws, regulations, or legal processes.

3. How we use cookies and other technologies

Arkee, as well as our third-party service providers and business partners, use technologies such as cookies, web beacons, and pixel tags. These technologies are used to analyze trends, manage the service, track user activity, and collect demographic information about our user base. We may receive personal and aggregated reports from these companies regarding their use of such technologies. These technologies help us better understand user behavior, identify which parts of our service are accessed, and evaluate the effectiveness of advertising and search results.

• Log Files: Like most services, we collect certain information and store it in log files. This information may include IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
• Local Storage (HTML5/Flash): We use local storage objects (LSOs) such as HTML5 or Flash to store content and preferences. Third parties that provide certain features or display advertising based on your web browsing activity may also use HTML5 or Flash cookies to collect and store information. Various browsers may offer their own management tools to delete HTML5 LSOs.
• Advertising Cookies: We work with third-party service providers and business partners to display advertisements or other online marketing tools on our service. These third-party providers and partners may use advertising cookies to collect information about your online activities and interests in order to provide advertisements most relevant to your profile and interests. Before providing these advertising services, we will obtain your explicit consent. If you do not want this information to be used for interest-based advertising, you can opt out by changing your cookie settings (e.g., resetting your advertising ID on Android).
• Mobile Analytics: In our mobile applications, we use analytics cookies to collect information about how visitors use our application. This information includes how often you use the app, events that occur within the app, aggregated usage data, performance data, and where the app crashes. We do not link the information stored in our analytics software with any personal information you submit within the app.

4. How we store and protect your personal information

4.1 Security Measures of Arkee

We are committed to protecting the integrity and security of your personal information. To prevent unauthorized access, disclosure, or similar risks, we have implemented all legally required physical, electronic, and administrative procedures to protect and secure the information we collect on your mobile device and through the Arkee application. We ensure compliance with applicable laws to protect your personal information and employ encryption technologies such as Transport Layer Security (TLS) and appropriate encryption algorithms.

Your information is stored anonymously on secure servers and protected by controlled facilities. We classify information according to its importance and usage, ensuring it is protected at the required security level. We implement special access controls for cloud-based data storage and regularly review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access and use.

We conduct due diligence on business partners and third-party service providers to ensure they can protect your personal information. We also add contractual restrictions where necessary and perform audits and evaluations to ensure these third parties provide appropriate security standards. In addition, employees of Arkee who have access to your personal information, as well as employees of business partners and third-party service providers, are required to comply with enforceable contractual confidentiality obligations.

We conduct security and privacy protection training courses and tests to raise employee awareness of the importance of protecting personal information. We will take all reasonable and legally required measures to protect your personal information. However, you should be aware that internet use is not completely secure, and we cannot guarantee the security or integrity of any personal information transmitted to or from you over the internet.

Our services operate within the framework of data protection laws and have third-party audits to verify their effectiveness.

4.2 What You Can Do

You can set a unique password for your Arkee service and avoid sharing your password or account information with anyone (unless you explicitly authorize them), to prevent unauthorized access that could compromise your Arkee account security. Avoid disclosing any verification codes you receive to anyone, including individuals claiming to be Arkee customer service representatives.

If your personal information is obtained by a third party without your authorization, resulting in a security breach, Arkee assumes no liability. Nevertheless, if your account is used without authorization or any other security breach occurs, you must notify us immediately. Your cooperation will help us protect the privacy of your personal information.

4.3 Retention Policy

We will retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Detailed retention periods are specified on the relevant product or service pages. Once the collection purpose has been achieved, your deletion request has been confirmed, or the related product or service has been discontinued, we will stop retaining and will delete or anonymize the personal information.

When determining retention periods, we consider the following factors:

• The amount, nature, and sensitivity of the personal information;
• The potential risk of harm from unauthorized use or disclosure;
• The purposes for which you have provided the personal information and the need for the data to fulfill those purposes;
• The legal and ethical use of the personal information;
• The relevance of the personal information to your future legal claims; and
• Any applicable legal, accounting, reporting, or regulatory requirements requiring record retention.

In your jurisdiction, exceptions may apply to personal information processed for public interest, scientific, historical research, or statistical purposes. Where permitted by applicable law or at your request, Arkee may retain such information beyond the standard retention period even if further processing is unrelated to the original collection purpose.

If you delete your account, we will schedule your personal data for deletion from our active systems within 30 days. However, residual copies may remain in our backup archives for up to an additional 90 days, during which they are isolated from further processing.

5. How We Share, Transfer, and Disclose Your Personal Information

5.1 Sharing

We commit not to sell your personal information. We will only share your personal information with your explicit consent or where permitted by law. Sometimes, we may share your personal information with third parties (as described below) to provide or improve our products or services, including to meet your needs.

• Sharing at Your Request: With your consent or at your request, we may share your personal information with specific third parties as agreed. For example, when you use your Arkee account to log in to third-party websites or applications.
• Sharing with Third-Party Service Providers and Business Partners: To help us provide the products and services described in this Privacy Policy, we may share your personal information with third-party service providers and business partners when necessary. This includes our data centers, data storage facilities, customer service providers, advertising and marketing service providers, and other business partners. These third parties may process your personal information on behalf of Arkee or for one or more of the purposes outlined in this Privacy Policy. We ensure that the personal information provided for services is used only for legitimate, necessary, specific, and explicit purposes. We conduct due diligence and sign contracts to ensure that third-party service providers comply with applicable privacy laws in your jurisdiction. Occasionally, these service providers may have sub-processors.
• Other Sharing: We may also share aggregated non-personal information with third parties (such as advertisers on our website) to provide performance metrics, analytics, and other business services. We use this information to help advertisers and business partners evaluate the effectiveness and reach of their advertising and services, understand the demographics of users interacting with their content, and analyze interaction patterns.

For example, we may share general usage trends of our service, such as the number of users purchasing certain products or participating in specific transactions within demographic groups.

5.2 Disclosure for Legal Reasons

If required by law, legal process, litigation, and/or public or government authorities, Arkee may disclose your personal information. We may also disclose your information if necessary for national security, law enforcement, or other matters of public importance. In addition, we may disclose your information to:

• Enforce our terms or protect our business, rights, assets, or products;
• Protect users or detect, prevent, or resolve fraud, unauthorized product use, violation of our terms or policies, or other harmful or illegal activities.

Arkee may collect, use, or disclose your personal information to the extent permitted by data protection laws. This may include providing your personal information to public government authorities or sharing your account reliability information with third-party partners to prevent fraud, violations, and other harmful activities.

We may also share your personal information with:

• Accountants, auditors, lawyers, or similar advisors when seeking professional advice;
• Investors and other relevant third parties in the event of an actual or potential sale or corporate transaction involving Arkee entities; and
• Other third parties detailed in this Privacy Policy or otherwise notified to you, including those you authorize for specific disclosures.

5.3 Transfer

Arkee will not transfer your personal information to any entity except in the following circumstances:

• We have obtained your explicit consent;
• If Arkee engages in a merger, acquisition, or sale of all or part of its assets that may affect your personal information, we will notify you of the ownership change, how your personal information will be used, and any choices you may have, via email and/or a prominent notice on our website;
• As described in this Privacy Policy or otherwise notified to you.

5.4 Public Disclosure

Arkee may publicly disclose your personal information in the following situations:

• When announcing winners of promotions, contests, or sweepstakes, in which case only limited information will be disclosed;
• When we obtain your explicit consent, or when you disclose information through our services (such as social media pages or public forums); and
• For legal or reasonable reasons, including compliance with laws, regulations, legal processes, or requests from competent government authorities.

6. Your rights

Under applicable data protection laws, you have the right to access, correct, delete (and exercise other rights regarding) the personal information we hold about you (each a "Request"). These rights are subject to specific exclusions and exceptions provided under applicable law.

6.1 Details of Your Rights

• Right to be Informed: You have the right to receive an explanation, transparency, and easily understandable information about how we use your personal information and your rights. This is why we provide you with this Privacy Policy.
• Right of Access: In accordance with law or applicable law, we will provide you with a free copy of the personal information we hold about you. For additional copies of the relevant information, we may charge a reasonable fee based on the actual administrative costs permitted by applicable law.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to correct or supplement your personal information.
• Right to Erasure (Right to be Forgotten): Under applicable law, if our data is used for commercial purposes, you have the right to request the deletion of your personal information. We will review the reasons for your deletion request and take reasonable measures, including technical steps. Please note that due to applicable law, policy, and/or technical limitations, we may not be able to immediately delete information from backup systems. In such cases, we will securely store your personal information and isolate it from any further processing until the backup can be deleted or anonymized. You may submit a request through our Delete Account Form.
• Right to Object: You have the right to object to certain types of processing, including processing for direct marketing purposes (such as advertising) and, in certain circumstances, processing based on our legitimate interests.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information. We will review your request and, if applicable under GDPR or similar laws, will only process your personal information as permitted and will notify you before lifting the restriction.
• Right to Data Portability: Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

We reserve the right to refuse a request or comply only partially where permitted by applicable exemption provisions. For example, if the request is manifestly unfounded or excessive, or would require disclosure of third-party information. In such cases, we may charge a fee where permitted by applicable law. If we believe that granting a deletion request would prevent us from lawfully using the information for legal claims or reasons permitted by law, we may refuse the request.

6.1.1 Control and Deletion Rights for Network Storage (Cloud)

You can view, reorganize, or delete any saved link from your personal collection at any time. Deletion removes the link metadata from our servers. We do not host any file content, so there is no “recycle bin” for actual files; however, to prevent accidental loss, deleted link records may be retained in a soft‑delete state for up to 30 days before permanent removal.

6.2 Withdrawal of Consent

You may withdraw any consent you have previously provided for specific purposes by submitting a request, including the collection, use, and/or disclosure of your personal information that we hold or control. Depending on the specific service you use, you can contact us at admin@setbiuram.com. We will process your request within a reasonable time, and upon completion, stop collecting, using, and/or disclosing your personal information in accordance with your request.

7. Protection of Minors

Arkee regards the protection of minors’ personal information as a matter of great importance.

• If you are a minor under the legal age according to the laws of your jurisdiction, you must ensure that you have obtained the prior consent of your parents or legal guardians before accessing or utilizing our Service.
• In the event that we become aware that personal data of a minor has been gathered without the necessary prior parental consent, we will take appropriate measures to delete such information from our records as promptly as possible.
• If you believe that we might have any data from or about a minor, please reach out to us through the contact details provided in the "How can we help you?" section.

8. Third-party Websites and Services

Our Privacy Policy does not apply to products or services provided by third parties. Depending on the Arkee products or services you use, they may include third-party products or services related to voice support, camera processing, video playback, system cleaning and security, games, analytics, social media interaction, payment processing, map navigation, sharing, push notifications, information filtering, and input methods. Some are provided in the form of links to third-party websites, while others may be accessed via SDKs, APIs, or other means. When you use these products or services, your information may also be collected by those third parties.

9. Cross-Border Data Transfer

Your information may be processed on servers located outside your country of residence (for example, in the United States or other jurisdictions where our cloud infrastructure providers operate). We ensure that such transfers comply with applicable data protection laws by relying on Standard Contractual Clauses (SCCs) or equivalent safeguards as required by law. By using our Service, you acknowledge and consent to the transfer of your information to such countries.

10. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document.

• You are advised to review this Privacy Policy periodically for any changes. Modifications to this Privacy Policy are effective when they are posted on this page.
• If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice within the Arkee application.
• Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data handling practices, or your dealings with the Arkee Service, please do not hesitate to contact us.

We are committed to resolving any complaints or inquiries about your privacy and our collection or use of your personal information. You can reach us through the following methods:

• By Email: admin@setbiuram.com.
• By Mail: STC Senayan, Jl. Asia Afrika No.1 , Desa/Kelurahan Gelora, Kec. Tanah Abang, Kota Adm. Jakarta Pusat, Provinsi DKI Jakarta, Kode Pos: 10270.

We will endeavor to respond to all legitimate requests and inquiries within 7 days of receipt. If your request is particularly complex or if you have made multiple requests, it may take us longer, in which case we will notify you and keep you updated on our progress.

By using Arkee, you confirm that you have read, understood, and agree to this Privacy Policy.